Devoe Mack was the first person in his family to graduate from college. In 1993 Mack was working in the Philadelphia business sector when a neighborhood teen came to his home, robbed him and then shot him through the door after leaving. Mack, 40, spent three and half months in rehab recovering from a complete C5 injury. Despite limited use of his arms, he was discharged in a manual chair. Divorced, living alone and with no place to go upon discharge, his best option was to move back to Memphis and live with his mother and, later, his brother. Despite everyone's best efforts, Mack's home health care disintegrated in both frequency and reliability, dwindling from the needed three or four visits a day to two a day, twice a week. Eventually his situation became untenable and in 2003, Mack entered a Memphis nursing home. This is how he got out.