NEW MOBILITY asked Kleo King, senior vice president of Accessibility Services and Able to Travel for United Spinal Association, to share her experience on the Air Carrier Access Act, the Transportation Security Administration, and airline accessibility.

NM: There have been some high-profile instances of disability discrimination in the media recently. Is it getting worse or are these isolated incidents?
KK: I think it’s getting worse. When the Air Carrier Access Act was passed in 1986, things were progressively getting better, then it plateaued, and now we’re getting more complaints again.