Thank goodness Dorothy Nary knew to ask for a conflict resolution officer when a flight attendant insisted she put her ROHO cushion in the overhead compartment! The attendant backed down immediately. “But had I not known my rights, I might have ended up with my ischial pressure ulcer reopening,” says Nary, a research associate with the University of Kansas’ Research and Training Center on Independent Living.

Thank goodness Dorothy Nary knew to ask for a