Q. Getting my car refueled has become a real hassle lately — and seems to be getting worse. After the Americans with Disabilities Act was passed, for a while it seemed possible to get assistance with refueling at most gas stations in this area. Today there are only a handful that provide that help, and most of those do it during limited hours.
Recently I pulled into a station where I have been able to get assistance in the past, only to be greeted by a new sign on the door: “Hours for Handicap Assistance: 9 a.m. to 2 p.m.” Since it was only 2:30 p.m. and I could see two employees in the convenience store, I honked my horn repeatedly until one of them came out. The employee was very apologetic, telling me the company that owned the station and about a dozen others in this area had established similar hours of fueling assistance at all of their stations. After I reminded him that he had pumped gas for me just a week before, he a