We asked which hotel chains are the most reliable when it comes to honoring a reservation for an accessible room and asked respondents to name as many as they wanted. Five percent answered, “none!” but most report having luck with the following chains:
• Hilton Hotels & Resorts. Fifty-five of you responded that the Hilton chain will have your room ready when you check in. Of this 55, Hampton Inn, owned by Hilton, received 21 responses. The Hilton Garden Inn, Embassy Suites, DoubleTree and Homewood Suites each received less than 5 responses.
• Marriott received 42 responses; 35 for the Marriott itself, followed by less than five each for Courtyard by Marriott, Fairfield Inn and Suites, and Springhill Suites.
• Holiday Inn Hotels & Resorts did well by 33 of you; 17 for Holiday Inn, another 15 for Holiday Inn Express and one for the Staybridge Extended Stay.
• Choice Hotels brought up the rear with a low 17 responses. Its Sleep Inn, Comfort Suits and Rodeway Inn each garnered less than five. Comfort Inn received 6 responses.
So what does this mean? First, it’s not a scientific poll. There are other factors to take into consideration, like which chains have the most brands. But some conclusions can be drawn, such as large chains do a better job at honoring reservations. Also, it may mean nothing that some of the smaller brands in a larger chain didn’t get as many responses, since most people book via the Internet, and if you look on the website for, say, Hilton, you’ll see its brands that are near your destination are also pulled up.